Now In: Shipping Information

 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail.

If the item you have purchased becomes unavailable, we will contact you within 1 business day and either exchange the product or fully refund your money.

 

Our estimated shipping dates are based on several factors, including your destination address, how quickly we can obtain and assemble items for shipment (the "usually ships within" time listed on a product's detail page), and whether you have requested that we minimize the number of shipments or ship items as they become available.

We calculate delivery estimates by taking the estimated shipping date and adding the time it takes a package to travel from our facilities to your destination address, based on the shipping speed you've chosen. Orders for multiple items or multiple copies of a single item can take longer to assemble before we're able to ship them to you.

For example, if you order an item that is listed as "usually ships in 2-3 business days" and select standard U.S. shipping (which typically takes 3-5 business days), you can use the chart above to determine that your order should arrive 5-8 business days after you place it.

What if I want to get my items faster? You can select a different shipping speed by clicking the radio button next to that option on the order form. Note that changing your shipping speed will not affect the estimated shipping date, but it will improve the estimated delivery date.

 

If I request One-Day Shipping, will I get my order the next day? Not all of the items listed on our site are available immediately, so selecting One-Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days. There is no weekend pickup or delivery for One-Day or Two-Day Shipping. Also, when you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

 

What if the estimated delivery date has passed and I still don't have my order?

Orders that are fulfilled by vssco.com and shipped via a trackable method (such as UPS) will have tracking information available. Please check this information if available and read through the following options:

If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undelieverable.  In this case we will contact you as soon as possible.
If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please e-mail us.
 

Shipping costs for orders from vssco.com depend upon the method and option you choose.

If you choose to group items into as few shipments as possible, you'll be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.